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  • Writer's pictureFrances Blackie

Is Zoho a Good CRM?

Updated: Aug 19, 2022

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Sales and marketing teams have always been important for businesses, but never more so than now. With the advent of the internet, it is easier than ever for customers to find information about your company and what you offer. This puts pressure on sales and marketing teams to be more efficient and effective than ever before.

CRM software can help sales and marketing teams work better together by providing a shared repository of customer data. Zoho is one such CRM software that has gained a lot of popularity in recent years. Let's take a look at some of the benefits that Zoho offers businesses across the world who want to use it as their CRM solution.

Benefits of Zoho CRM

The benefits of using Zoho CRM are many and varied. One of the main benefits is that it helps sales and marketing teams work together more effectively. By having a shared repository of customer data, sales and marketing teams can avoid duplication of effort and make sure that everyone is working with the most up-to-date information.

Zoho integrations

Another benefit of using Zoho CRM is that it offers a wide range of third-party integrations. This means that businesses can use Zoho CRM in conjunction with other software solutions that they are already using, such as accounting software or email marketing software. This can help to streamline processes and make it easier for sales and marketing teams to work together.

Zoho CRM customer support

Zoho CRM offers fantastic customer support, with a team of experts on hand to help you with any problems that you might have. This is another area where Zoho excels, and it is one of the reasons why so many businesses across the world choose to use Zoho as their CRM solution.

Zoho CRM mobile app

Zoho CRM mobile app example FWRD CRM

Zoho's mobile app is also worth mentioning. This is a great way for sales and marketing teams to stay connected when they are on the go. The mobile app offers all of the same features as the desktop version, so you can access your contacts, leads, notes and deals when you're out and about.

Zoho CRM Ai tools

Zoho also offers a range of Ai tools that can help sales and marketing teams to be more effective. These tools can help with things like lead scoring and contact management. It enables you to understand when it's the best opportunity to contact clients and prospects, and it automatically records information from their emails.

Zoho CRM Workflow automation

Another great benefit of using Zoho CRM is that it offers workflow automation. This can help sales and marketing teams to automate repetitive tasks, such as sending out emails or following up with leads. This can free up time for sales and marketing teams to focus on more important tasks, such as developing new strategies or closing deals.

Workflow automation example with zoho crm

There's a lot you need to accomplish every day, from sending emails to consumers to following up with leads to updating necessary fields. Workflow rules automate the process of getting work done by automatically triggering actions when specified conditions are met. Set up to 10 conditions for a single rule, and that workflow will be 10 times more powerful.

Learn more about Zoho workflow automations by clicking on the link here

Zoho CRM is Secure and compliant

Customer data in Zoho CRM is kept secure by top-of-the-line physical and digital security measures in our data centres. And our compliance with international data privacy standards like GDPR, HIPAA, and SOC-II ensures that your customer's data is always safe.


Zoho CRM is a great choice for businesses who are looking for a CRM that can be customized to their needs. It offers many features and benefits that can help businesses manage their sales, marketing, and customer service operations more effectively.

If you need help integrating Zoho CRM with your business, our team of experts is here to help. We offer consultation services and can guide you through the process of setting up and using this powerful CRM tool.



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