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Terms of Use

Effective Date:  September 1, 2021

Last Updated: June 23, 2025
Company Registration: FWRD CRM Pte. Ltd. (Singapore)
 
Introduction
These Terms and Conditions (“Terms”) govern your access to and use of the FWRD CRM website at www.fwrdcrm.com (the “Website”) and associated services (the “Service”). By using the Service, you agree to be legally bound by these Terms. If you do not accept these Terms, please do not use the Service.
 


Definitions

  • “FWRD CRM,” “we,” “us,” “our”: FWRD CRM Pte. Ltd., a company incorporated and operating under the laws of Singapore.

  • “You” or “User”: Any individual or legal entity accessing or using the Service.

  • “Client”: An individual or organization engaging with FWRD CRM for business services.

  • “Content”: Any text, graphics, software, or other materials made available via the Website.

  • “Third-Party Services”: Any service not operated or controlled by FWRD CRM but linked or integrated through the platform.

 


Scope of Use
The Website and all content provided are intended solely for lawful, professional use. You agree not to use the Website in any manner that violates applicable laws or regulations in your jurisdiction or ours.
 


User Account and Security
If account access is required:

  • You are responsible for safeguarding your login credentials.

  • You must notify FWRD CRM immediately in the event of unauthorized access.

 
We reserve the right to suspend or terminate your access for any security breach.
 
Service Availability and Modifications
FWRD CRM reserves the right to update, change, suspend, or discontinue any part of the Service at any time, with or without notice. We are not liable for any unavailability or modification of the Service.
 


Intellectual Property Rights
All content, design elements, and intellectual property on this Website are the exclusive property of FWRD CRM or its licensors. You may not copy, reproduce, distribute, or commercially exploit any material without prior written consent.
 
Prohibited Conduct
You agree not to:

  • Attempt unauthorized access to systems or data.

  • Disrupt or overload the website infrastructure.

  • Use automated scripts or tools to extract data.

  • Post or transmit any harmful or malicious code.

  • Impersonate any person or misrepresent your affiliation with FWRD CRM.

 
Third-Party Links and Services
This Website may contain links to external websites or platforms. FWRD CRM is not responsible for the content or privacy practices of third-party websites and assumes no liability arising from your use of such services.
 


Limitation of Liability
To the fullest extent permitted by applicable law, FWRD CRM shall not be liable for:

  • Any indirect, incidental, special, or consequential damages, including loss of data or business opportunity.

  • Any damages exceeding the total amount paid to FWRD CRM in the six (6) months preceding the event giving rise to the liability.

 
Indemnification
You agree to indemnify and hold harmless FWRD CRM, its affiliates, officers, and employees from any claim, liability, loss, or expense arising from your use of the Service, violation of these Terms, or infringement of any intellectual property or privacy rights.
 


Privacy and Data Protection
FWRD CRM complies with the Personal Data Protection Act 2012 (PDPA - Singapore) and international data regulations such as the General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for details on data collection, processing, and retention.
 


Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Singapore. Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Singapore courts.
 


Severability
If any provision of these Terms is deemed unenforceable or invalid under applicable law, the remaining provisions shall remain in full force and effect.
 


Changes to the Terms
We may revise these Terms at any time. Updated versions will be posted on the Website with the effective date. Your continued use of the Service after such changes constitutes your acceptance.
 


Contact Information
For legal, technical, or business inquiries, you may contact: info@fwrdcrm.com
 

Copyright Notice

© 2021–2025 FWRD CRM Pte. Ltd. All Rights Reserved.
 
This website, including all pages under the domain www.fwrdcrm.com, and all associated subdomains, platforms, dashboards, interfaces, systems, and materials (collectively, the “Site”), is owned and operated by FWRD CRM Pte. Ltd., a company duly incorporated in Singapore. The entirety of the content, features, functionality, and intellectual property displayed or made available through the Site is the exclusive property of FWRD CRM Pte. Ltd., or its licensors, and is protected under the Copyright Act 2021 of Singapore, as well as applicable international intellectual property laws and treaties.
 


Scope of Copyright Protection
The following materials are protected by copyright and other applicable intellectual property rights:

  • All original text, content, and written material

  • All website layouts, wireframes, designs, and templates

  • All graphics, logos, icons, visual components, and user interface elements

  • All original source code, scripts, APIs, backend systems, and databases

  • Videos, tutorials, guides, handbooks, and documentation

  • Software products and SaaS tools developed and/or customized by FWRD CRM

  • Marketing materials, promotional content, and proprietary strategies

  • All content, whether publicly accessible or restricted to client portals or dashboards, remains the intellectual property of FWRD CRM unless otherwise explicitly licensed in writing.

 


Trademark Disclaimer
“FWRD CRM” and its associated marks, logos, and stylized representations are trademarks or registered trademarks of FWRD CRM Pte. Ltd. in Singapore and/or other jurisdictions. Unauthorized use of any FWRD CRM branding, design, or trademark is strictly prohibited.
 
All third-party trademarks (such as Zoho, if referenced) remain the property of their respective owners. FWRD CRM may mention or integrate third-party services for compatibility or partnership purposes only.
 


Permitted Use and Restrictions
You may access and use the website and its materials solely for informational and legitimate business purposes, subject to the following terms:

  • You may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any material from this site in any form without express written permission.

  • You may not reverse-engineer, decompile, or disassemble any proprietary technology or software integrated into the site.

  • You may not remove, obscure, or alter any copyright, trademark, or proprietary notices contained on the Site.

 
Any unauthorized use or reproduction of the Site’s materials may result in civil and/or criminal liability under applicable laws.
 


International Protection
All intellectual property featured on this site is protected internationally under:

  • The Berne Convention for the Protection of Literary and Artistic Works

  • The Agreement on Trade-Related Aspects of Intellectual Property Rights (TRIPS)

  • The World Intellectual Property Organization (WIPO) Copyright Treaty

 
Any violation of these rights by users located outside of Singapore will be subject to enforcement through the applicable international frameworks and local laws of the infringing party.
 


Reporting Copyright Infringement
If you believe that any content hosted on this site infringes your copyright, you may submit a written notice to our Legal Department, including the following information:

  • Your full legal name and contact details

  • A description of the copyrighted work and proof of ownership

  • The exact URL or location of the allegedly infringing material

  • A signed declaration stating your good faith belief that the use is unauthorized

 
Please send all notices to: info@fwrdcrm.com
 
UEN: 
We will respond promptly and, if necessary, take down or restrict access to the disputed content while investigating the claim.
 
Updates to This Copyright Notice
FWRD CRM reserves the right to update or revise this Copyright Notice at any time without prior notice. Continued use of the Site following any updates constitutes your acknowledgment and agreement to the modified terms.
 

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Legal Notice

Last Updated: June 24, 2025

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This website is owned and operated by FWRD CRM.

 

All content, materials, and intellectual property displayed herein are the property of FWRD CRM or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

 

FWRD CRM is an authorized Zoho Partner. All references to Zoho® products, trademarks, and services are the property of Zoho Corporation Pvt. Ltd. and are used strictly for identification and partnership purposes.

 

Unauthorized use, reproduction, modification, or distribution of any part of this site without prior written consent from FWRD CRM is strictly prohibited.

 

Use of this site constitutes acceptance of applicable local and international laws and FWRD CRM’s internal policies.

 

For questions regarding legal matters, please contact: info@fwrdcrm.com

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