UK Zoho Partner
Zoho Experts Since 2011 - Zoho Is All We Do
FWRD are official Zoho Partners for the UK specialising in Zoho software Implementations, Customisation, Integrations and Data Migration. Whether you're looking for Consulting, Development, Training or Support, we've got you covered.
How We Can Help You With Zoho?
Specialists in Zoho One
Streamline your business processes, communication and people management in one integrated platform.
60+ Market Leading software applications delivered for one low monthly price.
Our team can help you setup and customise Zoho One then deliver custom training and support.
We're a partner that can help you maximise your technology investment to optimise your ROI.
Supporting UK Zoho Users
FWRD CRM is one of the UK's most experienced Zoho partners. We offer a professional service that helps businesses in the UK to get the most out of their investment in Zoho.
We are a certified Zoho Partner and have full coverage and expertise across all of Zoho's top products. The majority of our client base subscribe to Zoho One to take advantage of Enterprise level access to all 60+ Zoho platforms all for one low monthly fee.
Whether you're new to Zoho or an established user, FWRD will support you in maximising the capabilities of the software and training your team to use Zoho according to best business practises.
Our team of talented developers and skilled project managers support businesses in a wide range of industries across the B2B and B2C sectors. We implement custom Zoho solutions to perfectly reflect each businesses operational processes and support their individual businesses requirements.
Delivering Value with Zoho CRM
What Is a Zoho Partner?
A Zoho Partner - like FWRD CRM has been certified by Zoho to resell, implement, and support the full suite of software applications.
To become a Zoho Partner, a company must have extensive and proven experience of configuring the Zoho products according to a wide range of business requirements.
FWRD have been Zoho partners since 2011 and work exclusively with the software day to day. We have a continually growing team of developers, quality assurance testers, support agents and project managers to cover every area of your Zoho requirements.
If you're looking for help with implementing any of the Zoho products, contact our team today to chat about we can handle the specific requirements of your business.
Certified Zoho Partner
Few companies have been named Zoho Advanced Solutions Partners, and we are proud to be one of them.
Zoho bestow this honour on those partners who have worked exclusively with the software for a number of years, demonstrate strong customer retention and can deliver impressive case studies and testimonials.
By working exclusively with Zoho technology, we can ensure that our expertise grows along with Zoho's rapidly expanding suite of world-leading software applications.
Due to our team of experienced professionals, we can work with any business size or industry type in the B2B and B2C sectors. Our happy customers are primarily based in the UK and Australia and we manage the time zones by spreading our shifts.
How Can a Zoho Partner Help My Business?
Zoho Partners are a vital part of the Zoho ecosystem because we can draw on our business experience to consult and advise you on how to best make use of the software rather than just sell and implement it.
As a business owner, you know that having a strong business partner can mean the difference between success and failure. The same is true when it comes to choosing a software consulting partner, especially when you are about to embark on a CRM implementation or migration.
Zoho Partners are specially trained and certified in all Zoho applications so that we can provide you with the best possible advice and support to meet you unique business requirements.
When you work with a certified Zoho Partner, you can be confident that you're getting the highest quality service and support available. Our team will provide you with tailored solutions to fit your specific business needs.
What Differentiates FWRD From The Rest?
Our team at FWRD CRM are experts in leading Zoho implementations. We have years of experience working with businesses of all shapes and sizes in a wide range of sectors to help them get the most out of their CRM investment.
We set ourselves apart by our capacity to design solutions that resolves the operational problems of the businesses we work with whilst delivering a solution that is both simple and enjoyable to use.
We strive to lead by example and present ourselves as an aspirational business right from the first interactions our customers have with us. This means running an organised and automated business using Zoho software.
Our project management is meticulous and our data presentation is impeccable. Everything has a process and every process is organised to a T.
Our goal is to demonstrate to our customers what is truly possible with Zoho and we feel strongly that we should be a shining example of this.
Should I invest in people or in software?
In short the answer is both, in order to scale a business and improve your bottom line, you have to either invest in software or in people. If you don’t invest in software, you’ll have to invest in more people.
However don't make the common mistake of continuing to invest in people without making an investment in the software they need to do their job effectively. If you invest in people but not in software, you’ll be forever paying people to work inefficiently, which ultimately leads to frustration, dissatisfaction then staff turnover.
If you provide your team with the tools they need to maximise their time, performance and productivity, not only will they thank you for it, you will only be paying your people to do the work that adds value to your business such as sales and customer service.
Whatever you do, don't pay people to do the tasks that Zoho software can automate for you. There might be a development investment upfront, but that investment will be returned to you ten fold.
Investing in software enables you to work smarter not harder.
Our Zoho project scoping process
Getting started with a brand-new CRM is never easy, regardless of your previous experience or technical ability. Our certified Zoho consultants are here to make the process run smoothly and efficiently.
The process kickstarts with an initial meeting with Frances Blackie, FWRD's company director. Frances will work with you to understand your current business situation, the challenges you're facing and what you're looking to achieve with Zoho.
From here we'll document your operational processes in finite detail to determine which Zoho applications are required to support your business. This will cover the entire customer journey from the first point of contact with a prospect through to conversion, delivery and support.
This information will form the basis of the project scope which will be divided in phases and deliverables according to your timeline and budget, resulting in a project plan tailored to your specific needs.
What we do and when is entirely up to you. We won't lock you into a fixed scope of work with a set budget or minimum spend. We can work on the complete scope of work or just a small part of it. We're driven by what works for you and your business as the success of the project will ultimately rely on a team effort.