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UK Zoho Partner

Zoho Experts Since 2011 - Zoho Is All We Do 

FWRD are official Zoho Partners for the UK specialising in Zoho software Implementations, Customisation, Integrations and Data Migration. Whether you're looking for Consulting, Development, Training or Support, we've got you covered.

Zoho Services

Data Migration

Zoho Support

Zoho Integrations

Zoho Reports

Zoho Training

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How We Can Help You With Zoho?

FWRD are Zoho implementation specialists with eleven years of experience and a wealth of knowledge about how to implement zoho solutions to maximise the softwares capabilities.

Zoho Services

FWRD can seamlessly migrate your legacy data from any platform into Zoho CRM to eliminate any loss whilst cleansing the data in the process.

Data Migration

FWRD can ensure your Zoho solution is always operating at optimal performance levels whilst answering your queries and advising on all things Zoho.

Zoho Support

Integrate your favourite applications with Zoho to streamline operations and save time by eliminating data entry duplication between platforms. 

Zoho Integrations

Report on your data to make critical business decisions based on actuals, trends and anomalies then bring that data to life in visually engaging dashboards

Zoho Reporting

Our online training, custom videos and in- house training sessions allow you and your team to learn Zoho in the format that best suits you.

Zoho Training

Specialists in Zoho One

Streamline your business processes, communication and people management in one integrated platform.

60+ Market Leading software applications delivered for one low monthly price. ​

Our team can help you setup and customise Zoho One then deliver custom training and support.
We're a partner that can help you maximise your technology investment to optimise your ROI.

Zoho One logo
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Supporting UK Zoho Users 

FWRD CRM is one of the UK's most experienced Zoho partners. We offer a professional service that helps businesses in the UK to get the most out of their investment in Zoho. 

We are a certified Zoho Partner and have full coverage and expertise across all of Zoho's top products. The majority of our client base subscribe to Zoho One to take advantage of Enterprise level access to all 60+ Zoho platforms all for one low monthly fee. 

Whether you're new to Zoho or an established user, FWRD will support you in maximising the capabilities of the software and training your team to use Zoho according to best business practises. 

Our team of talented developers and skilled project managers support businesses in a wide range of industries across the B2B and B2C sectors. We implement custom Zoho solutions to perfectly reflect each businesses operational processes and support their individual businesses requirements. 

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  • What services do FWRD offer?
    FWRD work exclusively with the Zoho software suite so all our services are centred around implementing and supporting this extensive suite of cloud-based applications. This includes Zoho Implementations, Zoho Clean-Ups, Zoho Support, Zoho Training, Zoho Integrations, Data Migration into Zoho, Custom Applications, Project Management and Process Mapping. For more information on any of these services, click HERE.
  • Should I implement Zoho CRM by myself?
    Whilst you can and some do, we strongly recommend you don't. Here's why: 1) Complexity - Zoho CRM is an extensive piece of software with a lot of features. It can be difficult to navigate and set up without the help of an expert. We have seen many businesses attempt to do this internally and then come to us for an overhaul because they have got themselves into a mess. 2) Support - If you encounter any problems or roadblocks when using Zoho CRM or trying to set it up, you'll need to rely on the Zoho support team to resolve them. This can be frustrating and time-consuming, in part because it's difficult for end users to effectively explain what they are experiencing and what they are trying to achieve in order the meet the specific requirements of their business. We take all of this stress off your hands to ensure a smooth delivery. 3) Upkeep - Zoho CRM requires regular updates and maintenance in order to continue to support the changing needs of your business. This can be a hassle if you're not familiar with the software and deflects your teams time and attention away from their role in the business. We can help you ensure the system is always working at an optimum level to eliminate any down-time. 4) Expertise - Zoho CRM offers a lot of features and benefits. However, these can be difficult to realize if you're not familiar with the software. Getting the most out of Zoho CRM requires the kind of knowledge and expertise that can only come from plenty of experience. If you don't have this, you're likely to miss out on key features and benefits. 5) Cost - The investment required to implement a new CRM system and set it up correctly can be significant. We can help you maximise the software's capabilities and take advantage of all the features that offer value to your business. The goal is to maximise the return on your investment by improving productivity and output across the board. 6) Time - Zoho CRM can take a significant amount of time to set up and learn. This can be frustrating for busy users who don't have the availability to learn a new system from scratch. Consider what is the most effective use of your time, learning the steps of how to set-up a software system that you may only need to do once, or doing your actual job. 7) Integrations - Often Zoho CRM needs to be integrated with other software in order to streamline your entire operational processes. This is typically specialist work and requires the input of a developer with expertise in coding to achieve the required outcome. 8) Customization - One of Zoho CRM's main strengths is that it is highly customizable, however, if you're not careful, you can end up building a Frankenstein that is not fit for purpose. Our aim is always to customise the system to make it as simple to use as possible whilst capturing all the data required to build effective business intelligence reports. 9) Implementation - Zoho CRM needs to be implemented correctly in order to work properly. This can be a challenge for businesses who don't have the resources or expertise to do so. Working with an experienced partner to customise your system from the start, ensures you'll get it right first time. This is important as undoing things that have been implemented incorrectly can be both painful and costly. 10) User Adoption - Your teams willingness to use the software will make or break the success of the project. If the software is not set-up correctly, your team will be reluctant to use it, and if user adoption is low, the project will ultimately fail. We can help to ensure your team are confident in using the software to take advantage of all the relevant features to their role. In conclusion, we recommend that businesses seek an experienced partner to help you with your Zoho CRM implementation. This will ensure that you get the most out of the software and avoid any headaches down the line. If you're looking for help implementing Zoho CRM, we recommend that you check out our services. We're experts in Zoho CRM and can help you get the most out of the software. Contact us today to learn more about what we can do for you.
  • How does your pricing model work?
    After more than a decade of implementing software solutions for a wide range of businesses, we now understand that fixed fee projects don't work well for anyone. As a result we take a more agile approach and don't lock our clients into fixed fee contracts. There is no minimum spend requirement, you just 'pay-as-you-need'. We work under two flat hourly rates, one for Development and Support and one for Project Management. To better understand how we scope and estimate our projects, contact us today for more information.
  • How long will it take to complete my project?
    This is a difficult question to answer as it depends on several factors; the size/scope of the project, the start date and your teams availability to support the project. Due to our continually growing team, we typically have resources available to start a new project immediately. To give you an indication of how long it will take to complete the project, we will need to firm up the project scope with you first. If you have a required delivery date due a specific deadline, we can work with you to achieve this.

Get in contact

Contact our team of Zoho experts today if you have any  questions regarding our services or anything Zoho related. 

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Delivering Value with Zoho CRM

What Is a Zoho Partner?

A Zoho Partner - like FWRD CRM has been certified by Zoho to resell, implement, and support the full suite of software applications.


To become a Zoho Partner, a company must have extensive and proven experience of configuring the Zoho products according to a wide range of business requirements.


FWRD have been Zoho partners since 2011 and work exclusively with the software day to day. We have a continually growing team of developers, quality assurance testers, support agents and project managers to cover every area of your Zoho requirements.

If you're looking for help with implementing any of the Zoho products, contact our team today to chat about we can handle the specific requirements of your business.

Certified Zoho Partner 

Few companies have been named Zoho Advanced Solutions Partners, and we are proud to be one of them.


Zoho bestow this honour on those partners who have worked exclusively with the software for a number of years, demonstrate strong customer retention and can deliver impressive case studies and testimonials. 

By working exclusively with Zoho technology, we can ensure that our expertise grows along with Zoho's rapidly expanding suite of world-leading software applications.


Due to our team of experienced professionals, we can work with any business size or industry type in the B2B and B2C sectors. Our happy customers are primarily based in the UK and Australia and we manage the time zones by spreading our shifts. 

How Can a Zoho Partner Help My Business?

Zoho Partners are a vital part of the Zoho ecosystem because we can draw on our business experience to consult and advise you on how to best make use of the software rather than just sell and implement it. 

As a business owner, you know that having a strong business partner can mean the difference between success and failure. The same is true when it comes to choosing a software consulting partner, especially when you are about to embark on a CRM implementation or migration.


Zoho Partners are specially trained and certified in all Zoho applications so that we can provide you with the best possible advice and support to meet you unique business requirements. 

When you work with a certified Zoho Partner, you can be confident that you're getting the highest quality service and support available. Our team will provide you with tailored solutions to fit your specific business needs.

What Differentiates FWRD From The Rest?

Our team at FWRD CRM are experts in leading Zoho implementations. We have years of experience working with businesses of all shapes and sizes in a wide range of sectors to help them get the most out of their CRM investment.

We set ourselves apart by our capacity to design solutions that resolves the operational problems of the businesses we work with whilst delivering a solution that is both simple and enjoyable to use.  


We strive to lead by example and present ourselves as an aspirational business right from the first interactions our customers have with us. This means running an organised and automated business using Zoho software.

Our project management is meticulous and our data presentation is impeccable. Everything has a process and every process is organised to a T. 

Our goal is to demonstrate to our customers what is truly possible with Zoho and we feel strongly that we should be a shining example of this. 

Should I invest in people or in software?

In short the answer is both, in order to scale a business and improve your bottom line, you have to either invest in software or in people. If you don’t invest in software, you’ll have to invest in more people


However don't make the common mistake of continuing to invest in people without making an investment in the software they need to do their job effectively. If you invest in people but not in software, you’ll be forever paying people to work inefficiently, which ultimately leads to frustration, dissatisfaction then staff turnover.

If you provide your team with the tools they need to maximise their time, performance and productivity, not only will they thank you for it, you will only be paying your people to do the work that adds value to your business such as sales and customer service. 


Whatever you do, don't pay people to do the tasks that Zoho software can automate for you. There might be a development investment upfront, but that investment will be returned to you ten fold. 

Investing in software enables you to work smarter not harder.

Our Zoho project scoping process

Getting started with a brand-new CRM is never easy, regardless of your previous experience or technical ability. Our certified Zoho consultants are here to make the process run smoothly and efficiently.


The process kickstarts with an initial meeting with Frances Blackie, FWRD's company director. Frances will work with you to understand your current business situation, the challenges you're facing and what you're looking to achieve with Zoho.

From here we'll document your operational processes in finite detail to determine which Zoho applications are required to support your business. This will cover the entire customer journey from the first point of contact with a prospect through to conversion, delivery and support.


This information will form the basis of the project scope which will be divided in phases and deliverables according to your timeline and budget, resulting in a project plan tailored to your specific needs.

What we do and when is entirely up to you. We won't lock you into a fixed scope of work with a set budget or minimum spend. We can work on the complete scope of work or just a small part of it. We're driven by what works for you and your business as the success of the project will ultimately rely on a team effort.