Stay in the Loop: Exploring Zoho Cliq’s AI Conversation Summary Feature
- Erica Tamparong
- Jun 4
- 3 min read
Updated: Sep 16
In today’s fast-paced and digitally driven work environment, staying on top of every team conversation can quickly become overwhelming. Whether you’re juggling multiple projects, attending back-to-back meetings, or collaborating across time zones, important information often gets buried in an avalanche of messages. Recognizing this challenge, Zoho Cliq’s latest update introduces an AI-powered conversation summary feature designed specifically to help professionals like you stay informed without getting bogged down in lengthy chats. By intelligently distilling complex discussions into clear, concise summaries, this innovative tool not only saves you valuable time but also enhances your ability to make informed decisions, fostering smoother collaboration and increased productivity across your entire team.
How the Zoho Cliq AI Conversation Summary Solves Communication Overload
The main problem Zoho Cliq's conversation summary feature solves is information overload and time inefficiency in team communication. In fast-moving group chats and channels, important points and decisions can get buried under a flood of messages, making it difficult for team members to quickly catch up or stay aligned. The AI-powered summary feature cuts through the noise by automatically extracting and presenting the key highlights, allowing users to grasp essential information quickly without having to read through the entire conversation. This boosts productivity, reduces misunderstandings, and ensures everyone stays informed effortlessly.
How to Enable Chat Summary for Your Organization
Administrators can activate the chat summary feature for the organization via the admin panel.
To do this, follow these steps:
Open the Admin Panel.
Navigate to Organization > Configurations.
Select the Zia module.
Turn on the toggle for Conversation Summary
How to Access the Chat Summary Option
Message Composer
Open any chat or channel.
In the message composer, click the Summarize Conversation icon.
A message card will appear with a summary of conversations from the past 30 days.
Browse Open Channels You're Interested In or Already Part Of
While searching for an open channel, you'll see the Summarize Conversation option—this lets you review recent discussions before joining, so you can get a clear understanding of the ongoing conversation.
Newly Joined Channels
When you're added to a channel, the Summarize Conversation option will be available to help you quickly catch up on past discussions.
Closed Threads
You can also use this feature to generate a summary for any closed thread.
Explore the Options Available in Chat Summaries
The chat summary feature offers a concise overview of conversations from the past 30 days. You can tailor the summary using the following filters:
Filter by Sender
Choose whose messages to include in the summary:
All: Includes messages from everyone in the chat or channel.
You: Includes only your messages.
Selected Users: Filter messages by up to three specific users from the channel.
Note: You can select a maximum of 3 users.
Filter by Time Period
Refine the summary by selecting a specific time range:
Last 3 days
Last 7 days
Last 30 days
Copy Summary
Easily copy the generated summary and share it across other chats or channels as needed
Must-Know Zoho Cliq Updates You Might Have Missed
Anonymous Ally Integration
The Anonymous Ally integration lets you send messages or start polls anonymously, allowing for more open and honest communication within your team.
Enhanced Polls Functionality
You can export poll results in CSV format for detailed analysis, set custom poll durations of up to 7 days to suit your needs, and receive notifications whenever a poll you’re participating in is updated.
Auto Updates for Extensions
Whenever a new version of an extension is released in the Marketplace, Zoho Cliq will automatically update all your installed extensions. However, admins have the flexibility to turn off auto-updates for selected extensions if they prefer.
A Smarter Way to Stay in Sync
Zoho Cliq’s AI conversation summary isn’t just a new feature—it’s a thoughtful solution to a real workplace challenge. In environments where every message matters, this tool helps teams like yours stay informed, aligned, and efficient—without adding extra effort. It's a simple way to bring more clarity into your everyday work.
