AI Is Quietly Transforming Zoho — Here’s Everything That’s New
- Erica Tamparong
- Jun 12
- 5 min read
Updated: Sep 16
We compiled all the AI updates on Zoho so you don’t have to.
When tech leaders once said that AI would change the world, many people felt threatened by the idea. Some feared it would replace them. Others worried they wouldn’t be able to keep up because of their generation. And some believed it would be too expensive. But those days are gone — today, the real threat is being left behind if you’re not equipped with AI.
This is exactly what we’re seeing now with Zoho. AI is no longer something that’s coming ‘one day.’ It’s already inside a lot of the Zoho apps that businesses use every single day — from how you write emails, to how you manage documents, to how your CRM helps you see what matters. The tricky part is, not everyone knows where these updates are or how fast they’re rolling out. That’s why we decided to put everything together in one place. So you don’t have to search for it.
Now, if you’re wondering what exactly has changed and where AI is already showing up inside Zoho, here’s a quick list you can jump through.
Everything New in Zoho AI — In One Place
Zoho CRM — Zia Agents & Generative AI
CRM is where a lot of teams spend their time, and it’s also where Zoho has added some very practical AI. You can now create reports and workflows just by using simple prompts. Zia Agents now have the ability to guide you through the next steps, and you can also use generative AI (via OpenAI) to create content or suggestions inside CRM.
What this means: less clicking around and more focus on moving deals forward. If you haven’t tested this yet, it’s worth spending a few minutes inside your CRM to see what’s now possible.
Zoho Desk — Smarter Zia Assistance
Support teams are getting a quiet boost from Zia in Zoho Desk. Zia now helps with guided conversations, auto-generating replies, and even monitoring sentiment in tickets. It can also summarize conversations and track SLAs. In short, it’s giving agents a way to handle more requests with less effort and to stay on top of the ones that matter most. If your team uses Desk for customer support, this is something you’ll want to explore. It’s not flashy, but it’s genuinely useful.
Zoho Analytics — Ask Zia for Business Intelligence
Not everyone loves working with data, but Zoho is making it easier. Ask Zia lets you query your data in plain language, and it will generate reports or visualizations for you. Predictive insights and design suggestions are also built in. This means more people on your team can use data, without needing to know how to build complex dashboards. If you want to make your business more data-driven, this is one of the tools to look at.
Zoho Mail — AI Writing & Smart Filters
Zoho Mail now helps you write emails faster and manage your inbox smarter. Zia can suggest tone, complete sentences, and summarize long email threads. You also get smarter filters and routing, which is useful for shared inboxes and teams. Earlier this year, they improved routing and filtering to reduce clutter and help teams assign messages more effectively. If email is eating up your day (which it often does), these small AI touches can make a real difference.
Zoho Cliq — AI Conversation Summaries
We all know how fast chat threads can pile up. Zoho Cliq now has AI that helps you catch up without scrolling forever. You can get conversation summaries and meeting transcripts automatically. It’s one of those updates that helps keep your team aligned, especially if people are working across time zones or jumping into conversations late.
If you wish to explore how to enable this in your organization, read this blog: https://www.fwrdcrm.com/post/stay-in-the-loop-exploring-zoho-cliq-s-ai-conversation-summary-feature
Zoho Sign — AI-Powered Agreement Assistant
If you work with a lot of contracts, this one’s worth knowing about. Zoho Sign now has AI features that can summarize long documents, extract key terms, and even answer questions about the document through chat. Field detection is also now automated, which means you spend less time setting up each agreement.
It’s built in already, so if you’re using Zoho Sign, you might want to try these tools. They help you move through agreement handling a lot faster, with less manual checking.
Zoho WorkDrive 5.0 — AI-Powered Intelligence
WorkDrive is not just about file storage anymore. The latest update brings in AI to help you manage content a lot faster. You can now get document summaries, automatic categorization, and even transcriptions without opening everything manually. It also supports summaries in multiple languages. If your team works with a lot of shared files (and let’s face it, most do), this can save you a ton of small tasks. It’s one of those updates that’s easy to overlook but very useful in daily work.
Zoho Sheet — AI-Powered Data Handling & Insights
Zoho Sheet has added a few AI-powered tools that can save time on common data tasks. You can extract data from images, auto-complete patterns, and translate content across 74 languages. Zia also helps with data cleaning and can suggest charts or answer questions about your data. This isn’t about making spreadsheets fancier; it’s about getting answers faster without writing complex formulas.
Zoho Creator — CoCreator AI App Development
App development isn’t just for developers anymore. CoCreator in Zoho Creator lets you build apps using voice, prompts, flowcharts, or even documents. It’s backed by Zia and designed to lower the barrier for teams that need internal tools fast. If your business is trying to automate more without waiting for developer time, this is a feature to explore. It’s still early, but it’s moving in a very useful direction.
Zoho Recruit — AI-Powered Candidate Screening
Hiring is one of those tasks that can easily take too much time. Zoho Recruit now has AI-powered pre-screening bots that help you handle the first round of candidate filtering. Applicants take assessments through chat, and responses are recorded automatically. This helps recruiters focus only on qualified candidates, skipping the ones that don’t fit.
Zoho & NVIDIA Partnership
You’ve probably heard about AI models here and there, but this one matters: Zoho is now working with NVIDIA to build its own business-specific AI models. The goal? Make AI across Zoho apps a lot smarter, faster, and more tuned to what businesses actually do. So when you use Zia in CRM or Analytics, it won’t feel like a generic chatbot anymore; it will understand business tasks better.
This partnership is happening quietly in the background, but it’s worth knowing about. It’s going to shape how AI inside Zoho feels over the next year.
Where This Leaves Us
AI inside Zoho isn’t something that’s coming, it’s already here. And as you’ve seen, it’s not about replacing what people do. It’s about making small, useful improvements to how we work every day. The trick is staying aware of what’s new, because these updates roll out quietly across the apps you’re already using. Hopefully, this gave you a clearer picture of what’s possible right now, without having to search for it yourself. As always, the best way to get value from AI is to try the tools where they fit your work, not all at once. Start with what makes sense for your team today, and build from there.
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